Every event, from the first inquiry to the last plate.

Inquiries, proposals and contracts, the event order, what each department has to do, the day-of board and the final bill. When anything changes, the departments it affects are told and asked to acknowledge it.

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One brunch, start to finish

The Kessler 60th birthday brunch at Bramble Ridge. Sample data.

Tue, Jul 28Inquiry by email: 60 guests, a Sunday brunch
Thu, Jul 30Proposal sent: Fairway Room, plated brunch at $38 a guest
Fri, Jul 31Contract signed, deposit paid
Thu, Aug 13Event order sent to kitchen, bar and banquet
Sat, Aug 15Count changes to 72; departments asked to acknowledge
Sun, Aug 16Day-of board; hosted bar closed out after the event

Food for 72 guests is $2,736; with $612 of hosted bar the event comes to $3,348, less the $500 deposit, leaving $2,848. Before tax and service charge.

When the count changes

Saturday at 4:12 PM the family adds 12 guests. Food, staffing and every affected department follow the new count.

Kessler 60th birthday brunch

Sunday, Aug 16, 11:00 AM, Fairway Room

Numbers

Guests: 72
Food, $38 a guest: $2,736
Servers needed, plated, 1 per 20: 4
Servers scheduled: 3

Acknowledged

KitchenNot the new count
BarYes, 4:31 PM
BanquetNot the new count

2 departments haven't acknowledged the new count, and brunch is 1 server short.

What each department sees

CoordinatorThe pipeline from inquiry to signed contract, proposals, deposits and every event on the calendar.
KitchenIts own event order sheet with counts and menu, and what changed since it last acknowledged.
BarPackages, hosted-bar tabs and closing out consumption after the event.
BanquetFloor plan, room setup and servers, with staffing calculated from the count and service style.
Golf shopFor outings: tee times, cart staging, prizes and the check-in table.
AccountingDeposits, the invoice and the balance due.

Connected to the rest of the facility

OutingsTee times and carts for an outing live on the same event.
CustomersThe host's events, rounds and spending on one record.
AgentFinds unacknowledged changes and prepares the follow-ups.

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A 30-minute walkthrough of an event from inquiry to the day-of board, on a sample facility.

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